Analyst's Photo Name and Title Contact information
Stephen Powers

Stephen Powers
Vice President, Research Director

Research Coverage

Digital Asset Management, Document Management, Enterprise Content Management, Information & Knowledge Management, Web Content Management

Research Focus

Stephen serves Business Process Professionals. He is a leading expert on multiple aspects of enterprise content management, including Web content management and digital asset management. Stephen helps Forrester clients build content management systems to implement information management strategies and improve customer experiences.

Previous Work Experience

Stephen came to Forrester with many years of experience in IT management and customer software applications. Most recently, Stephen served as vice president and general manager of a software startup in Cambridge, Mass., managing client engagements in the areas of CRM, asset management, and supply chain management. Prior to that, he spent eight years at ZDNET (later CNET), where he led IT groups responsible for enterprise content management, eCommerce, search applications, and data warehousing. Stephen began his career at TV Guide, working on a project to upgrade the magazine's publishing system.

Education

Stephen earned a B.S. in electrical engineering from Villanova University and an M.B.A from Babson College.

Latest Research

Planned Research

The Forrester Wave: Rich Media Management For Customer Experience, Q2, 2012 April 2012
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Recent Media Citations
SearchContentManagement, "Video, 'Big Data,' Cloud, Mobile Among WCM Tools To Watch," Jan. 10, 2012
Portals & KM, "Forrester On Web Content Management For Online Customer Experience," Jan. 4, 2012
FierceContentManagement, "Silver Bullet CXM Solutions Are A Myth, Say Powers, Assad," Dec. 7, 2011
Portals & KM, "Forrester On Enterprise Content Management Suites, Q4 2011," Nov. 23, 2011
CMSWire, "Forrester Wave Q4 2011: Bye-Bye Enterprise CMS Suites, Content-Centric ...," Nov. 2, 2011
CRM, "Harnessing Customer Experience Management Solutions," October 2011
Forbes, "The Emergence Of CXM Solutions," Aug. 22, 2011