Analyst's Photo Name and Title Contact information
Michele Pelino

Michele Pelino
Principal Analyst

Research Coverage

Communication Service Provider Issues & Technologies, Convergence Services, Enterprise Mobility, Fixed-Mobile Convergence, IT Infrastructure & Operations, IT Process Automation, Operations Support Systems, Telecommunications Services

Research Focus

Michele advises tech industry Vendor Strategy professionals, predicting and quantifying growth and disruption in the technology industry. Her expertise and research focus is on new opportunities in enterprise mobility for the telecom and networking industries. Michele identifies overall enterprise mobility trends, adoption factors, and the evolution of mobile application usage among SMB and enterprise users. In addition, Michele helps vendors and service providers in the enterprise mobility ecosystem position their products and services to address the needs of companies that are adopting and deploying mobility solutions.

Michele predicts the future of the telecom industry, gauging the affect of strategic issues like new competitor entry, new usage patterns, new business models, as well as new technology initiatives in operational support systems (OSS), billing support systems (BSS), service delivery platforms (SDP), IP multimedia subsystems (IMS), and next-generation networks.

Previous Work Experience

Michele has more than 12 years of professional experience focusing on the telecommunications industry. She has assisted domestic and international service providers in addressing strategic issues; conducting competitive assessments, evaluating product concepts; and developing marketing positioning messages on topics such as IPTV service, customer experience processes, and network infrastructure equipment demand.

Most recently, Michele was a senior consultant for Adventis, a strategic telecom consultancy, serving national and international communications and technology clients. Prior to that, she was director of Internet market strategies at the Yankee Group, where she assisted clients in identifying opportunities to leverage the Internet to reach businesses and consumers, generate revenues, and improve efficiency. Michele started her consulting career in Booz Allen & Hamilton's telecommunications group, where she helped telecom companies implement a federally mandated wireline and wireless service prioritization system used during national emergencies.

Education

Michele has an M.B.A. from Boston University. She also holds a B.A. from St. Mary's College of Maryland.

Latest Research

Planned Research

The Mobile Healthcare Ecosystem April 2012
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Determine The Business Impact Of An Effective Workforce Computing Strategy July 2012
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Recruit And Retain Skilled Staff For Workforce Computing October 2012
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Develop The Workforce Computing Balanced Scorecard October 2012
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Recent Media Citations
IDG News Service, "In Search Of An Android Mobile Strategy," December 15, 2011
CIO, "In Search Of An Android Mobile Strategy," December 12, 2011
ZDNet,"Rise of Enterprise App Stores Points To Need For Better App Marketplace Services,"May 31,2011
CIO (GER), "The Four Types of Mobile Workers," March 10, 2011
eWeek, "IT Managers Underestimate Enterprise Mobility Demand: Forrester," February 23, 2011
CIO, "What Type Of Mobile Worker Rules Your Company?" February 18, 2011