Forrester Research

Analyst's Photo	Name and Title	Contact information
	Frank E. Gillett Vice President, Principal Analyst

Research Coverage

Capacity On Demand & Utility Computing, Computer Architectures, Data Center Management, Grid Computing, IT Infrastructure & Operations, IT Services, Organic IT, Outsourcing

Research Focus

Frank advises tech industry Vendor Strategy professionals, predicting and quantifying growth and disruption in the technology industry. He analyzes paradigm shifts in the economics of the IT industry caused by the emergence of new infrastructure technologies like cloud computing services and virtualization and new "as-a-service" business models for pricing and provisioning computing solutions.

Frank kicked off Forrester's research on Organic IT in 2002, setting a market-leading vision for shared and automated IT infrastructure. In his 11 years at Forrester, Frank has helped many vendor and enterprise clients develop and improve their strategies and marketing for taking advantage of market developments for more efficient IT infrastructure. Frank's past research also includes enterprise handheld technologies, enterprise portal technologies, application and integration servers, business intelligence, and data warehousing.

Previous Work Experience

Frank joined Forrester in 1998 with two years of experience as an analyst of data warehousing and business intelligence technologies. Before becoming a technology industry analyst, he spent two years at Symmetrix, a consultancy based in Lexington, Mass., where he helped insurance industry clients use information technology to improve their core business processes. Frank developed his initial process improvement expertise with four years of work on total quality management techniques at an auto parts division of General Motors.

Frank has been widely quoted in the press, including such media outlets as BusinessWeek, The New York Times, and The Wall Street Journal. An accomplished public speaker, Frank also has delivered keynote speeches at many events, including Forrester's Technology Leadership Forum and European IT Leadership Forum.

Education

Frank has a master's degree in management from the MIT Sloan School of Management and a master's degree from the MIT Technology and Policy Program. He also holds a B.S. in mechanical engineering from Duke University, with a second major in political science.