Evelyn HubbertPrincipal Analyst
Business Service Management, Customer Relationship Management, Data Center Management, Help Desk/Service Desk, IT Asset Management, IT Infrastructure & Operations, IT Process Automation, IT Service Management, ITIL, Infrastructure Change Management, Packaged Applications
Evelyn serves Infrastructure & Operations professionals. Covering IT systems management, her current research focuses on the Information Technology Infrastructure Library (ITIL), the implementation of IT service management from a holistic or partial perspective, business service management (BSM), and many other aspects of IT operations.
Evelyn delivers strategic guidance to Forrester's vendor and end user clients. She helps enterprises to manage their networks and systems, define key projects focusing on IT service management, and bridge IT to the lines of business. Evelyn has more than 20 years of experience working with IT organizations in the definition and development of the IT service delivery processes and the implementation of IT service management as a practice inside enterprise organizations.
Evelyn came to Forrester from Hewlett-Packard. Most recently, she was the director of competitive intelligence and value delivery chain program manager in the HP OpenView organization. Prior to her work in HP Software, she worked as an IT consultant inside HP's IT organization.
A native of Germany, Evelyn has a master's degree in computer information systems from Colorado State University.
TechRadar™ For I&O Professionals: IT Service Management Processes, Q1 2012 February 07, 2012 BookmarkPDF
Template For Developing The IT Service Management And Automation Strategic Plan January 18, 2012 BookmarkPDF
Five Steps To Improve Service Desk Effectiveness December 30, 2011 (Rating: 7) BookmarkPDF
Case Study: At CERN, Half Of The World's Particle Physicists Experience Service Management December 07, 2011 BookmarkPDF
Case Study: A Revolutionary Change Within Cisco IT Helps Manage IT's Value-Add October 07, 2011 (Rating: 10) BookmarkPDF
Developing Staffing And Skills For Service Management and Automation May 2012 Receive an alert when this document is published: email RSS
Forrester's Service Management And Automation Assessment Framework May 2012 Receive an alert when this document is published: email RSS
German
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