To avoid being relegated to commodity status, technology vendors are refining their sales strategies to engage with higher-level decision-makers earlier in the problem-solving process. Getting a meeting with these executives is hard, but turning that meeting into a successful first conversation takes a lot more effort. Forrester's survey of senior buyers highlights the gap between what they expect and their actual experience with salespeople. In order to close this preparation gap, sales enablement professionals must start shifting the sales support content and training agendas from focusing on their own company and offerings to focusing more on the specific people that sales teams will encounter and the realities those customers deal with.
TABLE OF CONTENTS
Executives Do Not Get Much Value From Engaging With Salespeople
Customers Speak Out About Sales Preparation
Change The Sales Support Design Point From Products To Customers
WHAT IT MEANS
Four Steps Sales Enablement Pros Can Take To Refine Their Sales Strategies
Supplemental Material
Related Research Documents
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