For Sourcing & Vendor Management Professionals

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	November 5, 2008 The State Of Vendor Management: 2008 Forrester's Survey Of 947 North American And European Enterprises Shows That VMOs Are Ascending by John C. McCarthy with Christine Ferrusi Ross, Philipp Karcher	Average: 10  (1 rating)

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Executive Summary

Forrester's Enterprise IT Services Survey, North America And Europe, Q2 2008, shows that the investment and focus on vendor management activities continues to increase. This trend shows that firms are clearly taking more of an activist sourcing approach, which is also paying off in a higher level of satisfaction with their decisions to outsource. However, there are still areas of organizational resistance and a lack of clarity about the role of the vendor management.

TABLE OF CONTENTS

• Firms Continue To Expand Vendor Management And Activist Sourcing Efforts
• VMOs Must Overcome Organizational Resistance And Immature Processes

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