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	September 10, 2010 Jump-Starting The Unified Communications Market Prospective UC Buyers Are Waiting For System Interoperability by Henry Dewing with Christopher Mines, Chétina Muteba

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Executive Summary

Prospective buyers of unified communications (UC) systems are becoming more aware of the potential benefits, but UC trial and deployment activity remains stagnant. Many buyers are waiting for interoperability — or at least a credible promise of future interoperability — to reduce the financial and technical risks they undertake when deploying UC systems. Like Vladimir and Estragon in Samuel Beckett's Waiting For Godot, they are not sure exactly what they are waiting for, but they continue to wait nonetheless. Vendors will accelerate the UC market by selling systems based on open standards like Session Initiation Protocol (SIP), Simple Object Access Protocol (SOAP), and SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE) to a combination of IT, business management, and financial buyers. Systems original equipment manufacturers (OEMs) need the cooperation of channel partners, particularly those that offer a range of UC management capabilities, from simple on-site management to cloud-based UC solutions.

TABLE OF CONTENTS

• The UC Market Is A Future Bright Spot In The ICT Industry Landscape
• The UC Market Is (Still) Stalled
• To Get The Market Out Of Neutral, UC Vendors Will Face Reality

RECOMMENDATIONS

• Remember — Interoperability, Like Beauty, Is In The Eye Of The Beholder

WHAT IT MEANS

• A Little Rational Action Will Enable The UC Market To Take Off In 2012
• Supplemental Material
• Related Research Documents

This is an excerpt

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