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For Sourcing & Vendor Management Professionals

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January 21, 2010

IT VMO Effectiveness Survey

by Patrick M. Connaughton

This is an excerpt

Executive Summary

As a first step to building stronger internal advocacy, VMOs need to better understand what the current level of satisfaction is with their services. To help VMOs toward this goal, Forrester has assembled a 40-question satisfaction survey designed to gather feedback after each sourcing event.

This is an excerpt

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