For Business Process Professionals

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	April 18, 2008 Forrester's Framework For Process-Driven Organizations Use Our Self-Assessment To Evaluate And Boost Your Organization's Process IQ by Andy Salunga with Sharyn Leaver, Andrew Magarie	Average: 6  (3 ratings)

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Executive Summary

The global 24/7/365 economy is requiring organizations to realign along core processes that not only cross functions and divisions, but quite often time zones, languages, and outsourced business partners. This flatter, dynamic world places a premium on an enterprise's ability to leverage its processes for a unique competitive advantage. Unfortunately, companies often undertake this transformation with a narrow perspective, which can result in limited success, frustrated customers, and demoralized employees. Successful process-driven organizations take a holistic view of all the dimensions required to realign their businesses.

TABLE OF CONTENTS

• Global Trends Drive Firms' Shift Toward Process Orientation
• Process-Driven Firms Are Achieving Significant Tangible Benefits
• Unfocused Efforts Toward Process Alignment Lead To Limited Success
• Process-Driven Organizations Focus On Four Dimensions
• Assess Your Organization's Process Focus To Identify Gaps

RECOMMENDATIONS

• Regularly Assess Your Organization's Process Health
• Related Research Documents

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