For Customer Experience Professionals

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	July 29, 2010 Consumers Are Leery Of Healthcare Video Visits by Elizabeth Boehm with Moira Dorsey, Jennifer Peterson	Average: 9  (1 rating)

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Executive Summary

Today, healthcare remains a largely in-person proposition, but with the advancement of Internet-based videoconferencing technologies, the possibility of healthcare video visits is becoming a reality. Despite the potential benefits of video over face-to-face — including reduced travel time and less exposure to sick patients in the waiting room — consumers are split about whether they'd consider video visits as an alternative to routine face-to-face care. To win consumers over to video visits, healthcare customer experience professionals should pass along potential savings, clearly outline the kinds of visits that are conducive to video care, and connect peripheral devices to enable chronic-disease monitoring.

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