For CIO Professionals

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	December 3, 2008 Changing IT's Culture — What's Cheap And Easy? by Marc Cecere with Tim DeGennaro	Average: 8  (7 ratings)

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Executive Summary

Forrester asked 72 IT professionals about the importance, enablers, and costs of culture change. Our analysis broke down culture change into eight enablers that included rewards, policies, and peer actions. Some of our findings: Leaders' actions and statements have the highest effectiveness for the level of effort, whereas punishing bad behavior was both high in effort and low in effectiveness.

This is an excerpt

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